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Monthly Archives: June 2017

Tips to Preparing Cleaning Business from Disaster

1. Create a list of phone numbers of your key employees and customers and keep it with you. Also provide a copy of that list to key staff members.

2. Back up your computer data often and keep an updated record of that information off-site. If you keep paper records, be sure to make copies of important documents and store those in another building.

3. Make a comprehensive list of your equipment, including the price, date purchased, model number, and serial number. Keep this updated as you buy new equipment and keep a copy of this off-site. It’s also a good idea to photograph or videotape your office, equipment, and supplies so you have a visual record for insurance and replacement purposes.

4. Consult with your insurance agent and make sure you have enough coverage. Remember, most policies do not cover flood or earthquake damage. Your insurance needs to cover more than just your building. Insurance has to also cover the replacement cost of your supplies and equipment. Make sure your equipment (both cleaning and office equipment) is covered. Most insurance companies offer Inland Marine insurance. This will cover any equipment you don’t store on your property.

Keep in mind you will also be replacing more than just cleaning equipment, but also office equipment and supplies. It may be necessary to rent items temporarily until you have the insurance check. So it’s also important to have enough money on hand to rent the necessary equipment.

Some of the things you might be renting include:

* office space

* office furniture

* computers and printers

* phones and accessories

* cleaning equipment (buffers, vacuums, mop buckets, etc.)

Your policy should include some type of business interruption insurance – think of the possible situations and then decide if you need one or more months of coverage.

5. Prepare an action plan so if a disaster does happen you don’t panic. Who will call your cleaning customers to let them know you are running behind schedule? If a natural disaster hits a large area your customers will also be scrambling to get on their feet. However, if your business experiences a fire or other incident that only affects you, it is important to keep the lines of communication open with your customers. If you can’t get up and running in a hurry, they may have to find another cleaning company to take care of their buildings.

6. Make note of where you can quickly get replacement supplies and equipment. Is there a janitorial supplies distributor in your community that will have what you need to get up and running? Also, make note of office supply stores in your area so you can replace your office equipment.

7. Another necessity is having an emergency fund so you can quickly replace equipment before you get your insurance check. Think of saving 3-6 months of business income.

You’ve no doubt spent years building up a successful cleaning business. Don’t let it be destroyed in just a few minutes by an unforeseen disaster. Taking the time to prepare now before something happens can assure that your cleaning business can keep going after a tragedy.


Create A Thriving Business

The first step to creating a thriving business is preparing an operational manual that will ensure that your business can survive any hurdle including business growth, owner absenteeism and even owner death. Most business owners never stop to consider what might happen if they were injured, sick or worse. By taking a precautionary role in your business and considering things such as: “What if it happened to me?”; “What if my spouse, child or parent was sick tomorrow – could I dedicate the time to their recovery?”

These are all things we think we won’t have to worry about, but what if? Step back for a minute and think about how your business would change if you needed to take the time to dedicate to a personal problem. Perhaps in the short term it wouldn’t change much, but what about if you needed to step back for an extended period of time? What would happen then?

The success of many of today’s small businesses hinges on the expertise and skills of the owner. What happens to the business though should the owner become ill or die? In many cases a family member steps in out of a feeling of obligation, but often they lack the skills necessary to allow the business to truly thrive. They don’t have the same dedication, determination or passion to see the business succeed as you did. In many cases, a promise to maintain a family business is made with the thought of “I won’t ever have to worry about that” in the back of the family member’s mind. After all, no one thinks it will ever happen to them.

By creating an operational manual that outlines every faucet of your business operations including pertinent company information and a full description of how daily tasks are carried out, your business could easily continue uninterrupted without fear things were not being handled in the same manner you, as business owner, would expect. Family members could easily hire someone to handle the business operations with your Operations Manual with the confidence of knowing things were being handled as you would handle them.

Step back for a minute and think about what it means for you to truly create a thriving business. Just like plants need essential tools to survive, so does your business. The ingredients may be different but providing them is no less important. Plants need water, sun and dirt in order to grow vigorously and healthily. Your business needs a successful team leader, a needed product or service and a plan in order to be successful and profitable. Most businesses only have two of those important ingredients and are missing the most important ingredient. If you leave instructions for watering your plants, shouldn’t you leave instructions for running your business?


Small Business Owners Marketing

One big problem for small business owners is the tendency to try to do everything themselves. You have to learn to lead and to develop other people. Also, it is worth the expense to hire an accountant, have a lawyer on call, and use other outside services. If your business is at all profitable and worthwhile, you need time to develop your business. Whether you are in the food and restaurant business or writing e-books and marketing them, you need to devote your energy primarily to what makes your business function.

Take the time to socialize with business people. Even if you are doing the best kind of internet research possible, you have to get out there and talk to business people to know how to ask the right questions. By going to classes and seminars you can learn new ideas and get a chance to network with both clients and vendors so you can both improve your business’ operations and also find more clients. Business to business sales operations tend to accelerate more rapidly for small business people because the orders are larger than clients one by one. Going to a business associate’s Christmas or New Year’s party can be much more than an opportunity to get drunk on five martinis. Once you are over 40-years-old, your acid reflux problems will probably preclude you from doing that in good conscience anyway. So get out there and talk about the real estate market, computer aids to business, or whatever relevant topics there are for you, and get some business cards. You’ll feel a lot better about it later, and you won’t have a super hangover.

Work on your customer service, it’s what keeps customers coming back. Many small business owners spend huge amounts of time and money on advertising and public relations, but tend to neglect the important area of customer service. When you fill an order on a mail-order or electronic information product, do you take the time to email the customer after the order to make sure that they are as satisfied as possible? You can do this by an automatic e-responder, but often, a simple and short note that you compose is worth the effort.